Refund policy

Return Policy for Custom-Made Products

Thank you for choosing SavageArt. We strive to provide you with high-quality custom-made products tailored to your specifications. Due to the unique nature of custom-made items, we do not typically accept returns. However, we are committed to ensuring your satisfaction with your purchase. Please read the following policy carefully:

  1. Eligibility for Returns:

    • We do not accept returns for custom-made products unless there is a defect in craftsmanship or a mistake on our part.
    • In the rare event that your custom-made product arrives damaged or defective, please contact us immediately to arrange for a replace.

  2. Damaged or Defective Products:

    • If your custom-made product is damaged or defective upon arrival, please contact us within 14 calendar days of receiving your order.
    • To be eligible for a replacement, the item must be unused and in the same condition as when you received it.
    • We may require photographic evidence of the damage or defect to assess the issue and determine the appropriate course of action.

  3. Return Procedure:

    • If you believe your custom-made product is eligible for a replacement due to damage or defect, please contact us at contact@savage4rt.co.uk .
    • Our team will guide you through the return process and provide instructions on how to return the item if necessary.

  4. Refunds:

    • Refunds are only issued in the case of a manufacturing defect or error on our part.
    • If a refund is approved, it will be processed via the original method of payment or as store credit, depending on your preference.
    • Shipping costs are non-refundable.

  5. Non-Returnable Items:

    • Custom-made products that are not damaged or defective are not eligible for return or refund.
    • Products that have been personalised or customised according to your specifications cannot be returned unless there is a manufacturing defect.

By purchasing a custom-made product from SavageArt, you acknowledge and agree to the terms of this return policy.

If you have any questions or concerns about our return policy, please don't hesitate to contact us. We're here to ensure your satisfaction with your custom-made purchase.

SavageArt [contact@savage4rt.co.uk]